The privacy of every patient who trusts the Medzdirect mailroom matters as much as the correct dose in the correct parcel. This policy describes the personal and health information passed to Medzdirect, Inc. and how that information is handled, protected and shared across our prescription coordination and pharmacy logistics services.
This Privacy Policy was prepared by the developer team known as MedzDirect on behalf of Medzdirect, Inc. It is written in plain language so that a caretaker, a clinician or a patient can understand exactly what happens to the information shared with our mailroom. The policy applies to every visit to our website, every telephone call to our coordinators, every written refill order and every interaction with the pharmacist consult line.
Medzdirect, Inc. is the company that operates a prescription mail-order coordination and pharmacy logistics service based in North Miami, Florida, United States. Our registered address is 1065 NE 125TH St Ste 300, North Miami - 33161-5833, United States (US). The mailroom arranges for prescribed medicines to be verified, packed, chilled where necessary and routed to regional patients through licensed pharmacies and courier partners.
The service brand and digital product experience, including this website, are developed under the developer name MedzDirect. This name appears in the product work that Medzdirect, Inc. delivers to its pharmacy and clinic partners. Where this policy refers to we, us or our, it means Medzdirect, Inc. Where it refers to the developer, it describes the MedzDirect team that builds and maintains the digital systems described on this site.
If you have a question about this policy, our data protection mailbox is jericho.jenson@medzdirect.buzz and our telephone line is +19708237151. We answer privacy enquiries during normal business hours and respond in writing to telephone requests on request.
The details we gather differ depending on how you interact with Medzdirect, Inc. For a patient or a caretaker placing a refill, we need enough information to fulfil the order and to coordinate with the prescriber and the insurer. For a clinician or a pharmacy partner, we collect operational details needed to run the service. The main categories are listed below.
Contact and identity details. Your full name, mailing address, email address, telephone number, date of birth where needed for identity checking, and a personal identifier assigned to your account inside our secure system.
Health and prescription details. Information that identifies your medicine, the prescribed strength, the dose instructions written by your prescriber, the number of refills authorised, the date each prescription was written and the date each parcel was delivered. This is limited to what a mail-ordering and cold-chain coordinator plainly needs.
Insurance and billing details. Your insurer or plan identifier, policy number when you provide it, pharmacy benefit information, prior-authorisation status and limited payment records if a service fee applies to your prescription through a partner pharmacy.
Delivery and logistics details. The delivery address where a parcel should arrive, courier identifiers, tracking numbers, delivery confirm notes and any temperature record attached to a cold-chain parcel. These details appear only in the system that manages your parcel.
Communications. The content of messages you send through the contact form to jericho.jenson@medzdirect.buzz, transcripts of calls to the pharmacist consult line at +19708237151 where permitted, and notes that our coordinators make about your order. We keep these securely and do not use them for marketing.
Technical data. When you visit this website we collect basic technical information such as your browser type, device type, approximate geographic region, the pages you open and the time of your visit. This comes from standard server logs and the lightweight analytics explained in the section on cookies below.
Most information reaches us directly from you. You provide your name, address and contact details when you place a refill, ring the coordinator desk or complete the contact form. We treat information you share in this way as given with your clear awareness of why it is needed.
Information also arrives from your prescriber. A clinic, a hospital or a prescribing physician sends us a written or electronic order that includes your name, your medicine and the authorised dose. Your insurer or pharmacy benefit manager may share objective facts such as whether a medicine is approved under your plan. A courier partner reports delivery confirm and, for cold-chain medicine, the temperature the parcel experienced in transit.
Where we receive information about you from a third party, we rely on the person who sent it having a proper basis to do so, for example because you asked your prescriber to coordinate delivery through Medzdirect, Inc. We collect only the minimum needed to carry out the request and do not buy mailing lists or re-contact people who never used the service.
Every use of your information serves a clear, worthwhile purpose tied to the mailroom rather than to advertising. Our principal uses are set out below.
We do not sell your personal or health information to anyone. We do not use your records to build advertising profiles about you, and we do not pass your details to marketers. If we ever changed that position, we would update this policy and give you a meaningful choice before any new use began.
When we handle information, we rely on one or more recognised legal bases depending on the situation and on the law that applies to you. In the regions where data-protection law requires this explanation, the following applies.
Health information is treated with a higher standard. Access to it inside our company is limited to the coordinators and pharmacists working on your order, and every view is logged. Where law requires a specific authorisation before sensitive health information is shared with a third party such as a new courier or a new platform, we obtain it before the data moves.
Because Medzdirect, Inc. coordinates prescription delivery, we necessarily hold health information about the people we serve. We treat this information with far more care than ordinary personal data, but we also try to collect less of it than a traditional pharmacy cabinet. We record the medicine, the strength, the dose and the prescriber, but we do not hold unnecessary clinical notes, diagnoses or lab results unless a partner supplies them for a specific coordination purpose.
Access to your health information is restricted to named members of the care team and to the systems they use to route your parcel. The pharmacist consult line may view your order record so that a question about a possible interaction is answered from fact rather than from guesswork. Temperature records attach only to the cold-chain parcels that need them.
We keep health information encrypted at rest and in transit, restrict who can open it, log every access and review the logs regularly. We do not mix any health detail with the anonymous technical data used to study how the website performs. Your medicine is the subject of careful work, not the raw material of a data product.
We share only what a task requires, and usually only within the group of organisations that deliver your prescription. The main reasons are listed here so you know what to expect.
Every recipient is bound by a written agreement or by professional confidentiality to protect the information and to use it only for the purpose of the disclosure. We review our partner agreements regularly and prefer partners who keep data in secure, approved locations.
Some of the work of the mailroom depends on trusted outside companies. We keep a defined list of processors rather than an open web of vendors. Each processor is checked for how it protects data before it is allowed to touch a single record. Processors include the pharmacy software that turns an order into a dispensed parcel, the secured email service used for written coordination and the courier firms that carry medicine to the door.
A processor never owns your data and never directs what happens to it. We remain responsible for protecting it and tell each processor, in writing with data-protection terms, exactly how it may and may not handle records. If a third party experiences a breach that affects you, we follow any legal duty to notify you and the relevant authority promptly.
This website is delivered through cloud hosting such as Google Firebase, and the networking is operated by trusted cloud providers. Those hosting companies act only on our instructions, store data in encrypted form and never resell it. You can ask us for the names of the main processors who hold your records by writing to jericho.jenson@medzdirect.buzz.
The website itself is designed to work without cookies for its core service: reading this policy, reading the service descriptions and opening the contact form does not plant a tracking cookie on your device. We keep a standard set of server logs that record the pages requested and the software used, which helps us keep the site reliable.
Where a partner team that maintains the site adds a small amount of analytics to understand how many visitors arrive and which pages help them, that analytics is privacy-friendly and does not join your use of the site to your prescription record. We do not use advertising trackers or cookies that build a profile of you across other websites.
You can block cookies in your browser without losing access to this site. If a future feature ever needs a functional cookie, such as remembering a form in progress, this policy will be updated to name it and to explain what it does before we turn it on.
Keeping prescription records safe is a serious engineering problem that we treat as seriously as keeping cold medicine cold. Our controls include the following layers, which work together.
No method of moving or storing information is completely secure. We cannot promise that a determined attacker will never succeed, but we can promise that we use standard, strong protections and that we will be honest with you if something does go wrong.
We do not keep records forever. How long a record stays with us is governed by the reason it was created, by pharmacy and tax law that demands a written record for a set period, and by the time a claim, an audit or a dispute might reasonably require the evidence. The general approach is a patient-friendly one: we keep less than we are allowed and delete as soon as we safely can.
Basic contact and prescription records are kept only as long as needed to manage your active refills and to satisfy any legal retention window, after which they are securely erased or de-identified. Cold-chain temperature records follow the same path, so a warm-parcel dispute can still be answered but the record does not sit around indefinitely.
Anonymous technical logs used to keep the website reliable are kept for a short period and then removed. When we delete, we delete on the storage media so the information cannot be quietly recovered. You may ask about how long a specific type of record is kept by writing to the mailbox below.
Depending on where you live, the law gives you rights over the information we hold about you. Even where a right is optional, we try to honour a reasonable request because trust is the foundation of the mailroom. Typical rights include the following.
To exercise any of these rights, write to jericho.jenson@medzdirect.buzz and tell us who you are, what you want and the records concerned. We verify your identity before acting so that we never hand your prescription history to the wrong person. We respond within the time the law allows and we never charge for a reasonable first request.
We sometimes coordinate medicines for children, for example a biologic that a family must keep cold and shipped carefully. When we do, we work only with a parent or legal caretaker who is authorised to make decisions about that child health care. We do not knowingly collect information directly from a child, and we do not hold toy- or child-directed marketing data.
The website and the contact form are not aimed at children, and we do not ask a child to provide a name, an address or any health detail. If we learn that we hold information that was provided directly by a child without a parent agreement, we delete it promptly. A parent or caretaker who believes a child provided details to us can write to the mailbox below and we will remove the records at once unless the law requires otherwise.
A wrong address turns a careful cold-chain run into a wasted parcel, so accuracy is part of our service rather than a side concern. Please tell us when your delivery address, your telephone number, your email or your prescriber changes. The reminder platform, in particular, depends on contact details being fresh.
When you report a change, we update the record and confirm the change back to you so we both know the record is right. Where a change flows to a partner such as a courier or a pharmacy, we pass on the corrected detail so the next parcel goes to the right door. We record each correction so that if a question arises later, the accurate version is clearly the one that was used.
Medzdirect, Inc. operates from the United States, and the electronic systems that hold your records are hosted by cloud providers that primarily keep data within the region. Where a partner such as a courier or a pharmacy system processes data in another country, we rely on approved safeguards so that your protection travels with your data rather than stopping at a border.
Acceptable safeguards include written data-protection terms that meet a recognised standard and encryption that keeps the information unreadable to anyone outside the intended recipient. If you are entitled to a copy of the relevant safeguard for a particular transfer, we will provide it in a form that protects commercial confidentiality.
We review this privacy policy whenever the service or the law changes. If we make a change that affects your rights, such as a new use of your information or a new class of shared recipient, we update this page and note the date of the change at the bottom. Where the change is significant we also try to reach you through the contact details you gave us so the change is not a surprise discovered by accident.
The version on this page is always the version that applies while it is shown. Your continued use of the service after a change is posted tells us that you have seen the newer policy. Please check back from time to time, especially before relying on the site for a decision about your health records. If a change is required solely to keep the site legal, it applies even without an advance notice to you.
Questions about this policy, requests about your records and reports of a problem should reach the privacy mailbox at jericho.jenson@medzdirect.buzz or the telephone line at +19708237151. You can also write to Medzdirect, Inc., 1065 NE 125TH St Ste 300, North Miami - 33161-5833, United States (US). We treat privacy enquiries with the same care we give a cold-chain parcel and reply in a clear, human way.
If you are not satisfied with our response, the law in your region may let you complain to a relevant supervisory authority or, in a court case, to seek a remedy. We will never penalise you for raising a genuine concern about how your information is handled; a careful patient makes the whole mailroom safer for everyone.
This policy was last reviewed and published under the developer name MedzDirect for Medzdirect, Inc. Thank you for trusting us with something as important as the medicine in your home.